Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within [1-2 business days]. Once shipped, delivery typically takes [3-5 business days] within the contiguous U.S., depending on your location and the shipping method you choose. You’ll see estimated delivery times at checkout. Delivery times may be longer during holidays or high-volume periods.
Click My Account at the top of any page, enter your email address, and choose a password. You can also create an account at checkout. An account lets you view past orders, save addresses, and check out faster. You can also check out as a guest if you prefer.
Contact us at [email] or [phone] as soon as possible, and include your order number and the new address. We can update the address only if your order hasn’t shipped yet. Once an order has shipped, the address can’t be changed. For future orders, you can save and edit addresses under My Account → Addresses.
When your order ships, we’ll email you a tracking number and a tracking link. You can also log in to My Account → Orders to view your order status
No. We don’t store your full card details. Payments are processed securely by [payment processor, e.g. Stripe, PayPal, Authorize.net
We collect sales tax where required by law, based on your shipping address. The amount is calculated and shown at checkout before you pay
We currently ship within the United States. International orders may be subject to customs duties, taxes and import restrictions, which are the buyer’s responsibility
Usually, yes. Items in one order ship together when they’re in stock. If items ship from different locations or are on backorder, your order may arrive in more than one package, and you’ll get tracking for each
If you need to swap an item
Returns and Exchanges
We accept returns of unused items in their original packaging within [30] days of delivery.
We’re sorry about that. Contact us within [48 hours / 7 days] of delivery
Please take photos of the package and the item before you throw anything away, and contact us within [48 hours / 7 days] of delivery
Send your return to the address on your Return Authorization (RA) form:
[Business name]
[Returns department / RA # ___]
[Street address]
[City, State ZIP]
Write your RA number clearly on the outside of the package, and use a tracked, insured shipping method. We aren’t responsible for returns that are lost in transit.
Contact us right away
Contact us as soon as possible
Yes. Sold-out items marked “Pre-order” or “Backorder” can be ordered