Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 24-48 hours. For domestic shipments, you can expect delivery in approximately 3-7 business days after processing. International orders may take 7-14 business days depending on the destination and customs clearance.
Creating an account is quick and easy. Simply click on the “Sign Up” or “Register” link at the top of our website. Fill in the required information such as your email address, password, and any other requested details. Once you complete the registration process—and if necessary, verify your email—your account will be ready for you to use.
You can update your shipping address by logging into your account and navigating to the “My Account” section. If your order has not yet been processed or shipped, you can modify the shipping details directly from your account settings. If your order is already in process, please contact our customer support team as soon as possible.
After your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. Alternatively, you can log into your account and view the order details under “Order History” to check the current status and shipping updates.
For your security, we do not permanently store your full credit card details on our website. Our secure checkout process utilizes advanced encryption technologies, ensuring that your payment information is processed safely and is not kept on file for future transactions.
Sales tax is applied to orders based on the shipping destination and is calculated during checkout. The applicable tax rate will be displayed before you complete your purchase.
Yes, we ship internationally. However, availability may vary based on local import regulations and shipping carrier limitations. Please review our Shipping Policy or contact our support team to determine if we can ship to your specific country.
Whenever possible, we aim to consolidate your order into a single shipment to streamline the delivery process. However, if your order contains items from different warehouses or if there are logistical considerations, your items may be shipped in multiple packages. You will receive separate tracking details if this occurs.
If you need to swap an item
Returns and Exchanges
At GlockSlides.us, we accept returns within 30 days of your purchase date. Items must be in their original condition with all packaging and accessories included. Please note that custom or special-order products may be subject to different terms and might not be eligible for return. For detailed instructions and any exceptions, please refer to our Returns Policy page.
If you’ve received an incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue by either sending a replacement or arranging for the return of the wrong product at no extra cost to you.
If your order arrives damaged, please document the damage with photographs and contact us as soon as possible. We will guide you through the process of either getting a replacement or refunding your purchase once we confirm the damage through our assessment process.
Once your return is authorized, we will provide you with a return shipping label and the specific address where you should send your item. Please do not return any item without receiving explicit return authorization from our customer support team.
Customer support is available through multiple channels. You can contact us via email at [support@glockslide.us] or call our dedicated customer service hotline (phone number provided on our Contact page). We are committed to responding promptly to any inquiries or concerns you may have.
If you notice that the shipping address on your order is incorrect, contact our customer support team immediately. If your order has not yet been processed or shipped, we can update the address. If the order is already in transit, we will provide guidance on returning the package or readdressing it, depending on the situation and shipping carrier policies.
Orders can only be changed or canceled if they have not yet entered the processing stage. Once the order is in process or has shipped, modifications or cancellations are not possible. If you need to make adjustments, please contact customer support as soon as possible to check if your order is eligible for changes.
Yes, we occasionally offer pre-orders for sold-out items. When an item is unavailable, you will have the option to sign up for our pre-order list or notifications. Pre-orders are subject to an estimated shipping date, which will be clearly communicated to you at the time of order.